Introduction and Data Controller

This policy describes the methods of processing the personal data of users who consult the website tailormadecostume.com. The data controller is ArtigianatoCostumi, with legal headquarters at Strada Marianita 39, reachable at the email address info@tailormadecostume.com.

Data processing is based on the principles of fairness, lawfulness, transparency, and the protection of confidentiality and the rights of the data subjects.

Data Collected and Purposes of Processing

We collect different types of data for the following purposes:

• Browsing Data: The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This data (e.g., IP addresses, browser type, time of request) is used for the proper functioning of the site and for anonymous statistical purposes.
• Voluntarily Provided Data: Data provided voluntarily through contact forms (name, surname, email address, phone number, message) is processed exclusively to respond to requests for information, quotes, or support.
• Cookies and Similar Technologies: We use technical cookies necessary for the site's operation. For analytical or profiling cookies, we require your explicit consent.

Legal Basis

Processing for the purpose of responding to requests is based on your consent or the need to perform pre-contractual measures. Processing for technical and security purposes is based on the legitimate interest of the controller.

Data Transfer and Retention

Your personal data is processed at the Controller's headquarters and by specifically appointed data processors. Data is not transferred to countries outside the EU.

Contact data is retained for the time necessary to fulfill your request and, subsequently, for a maximum period of 24 months for any service communications, unless otherwise required by law. Browsing data is retained for the time strictly necessary for the purposes for which it was collected.

Data Subject Rights

As a data subject, you have the right to exercise the following rights towards the Data Controller:

• Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed and to access such data.
• Right to Rectification: Request the rectification of inaccurate data or the completion of incomplete data.
• Right to Erasure (Right to be Forgotten): Request the erasure of personal data when one of the grounds provided by law applies.
• Right to Restriction of Processing: Request the restriction of processing in the cases provided for by the regulations.
• Right to Object: Object at any time to processing for reasons related to your particular situation.
• Right to Data Portability: Receive the data you have provided in a structured format and, where technically feasible, transmit it to another controller.
• Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent given before the withdrawal.

To exercise your rights, you can contact us at the email address info@tailormadecostume.com or at the number +27 3856 39265535. You also have the right to lodge a complaint with the Data Protection Authority.

Privacy Contacts and Updates

For any questions regarding this policy or the exercise of your privacy rights, the dedicated contact is: info@tailormadecostume.com.

This policy may be updated to meet new regulatory or operational needs. We invite you to consult this page periodically. The last update was made on May 15, 2024.